Assessing for Fit, Onboarding for Impact: Transform New Hires into Revenue Drivers (with Maranda Dziekonski, SVP of Customer Success at Datasembly)

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Nov 23, 2023

Maranda Dziekonski, SVP of Customer Success at Datasembly, shares innovative approaches to onboarding and aligning new hires with company goals. She discusses assessing for cultural fit, fostering continuous learning, and transforming onboarding into a tool for business success. Practical advice and strategies for optimizing team performance are offered throughout the episode.

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Introduction

00:00 • 3min

Developing Effective Management Skills

03:06 • 7min

Effective Onboarding for Customers and Team Members

09:45 • 6min

Understanding the Onboarding Process and Duration

16:06 • 2min

Importance of Product Training and Structuring Approaches

17:52 • 7min

One on One Meeting Guide and Prioritization Skills

24:33 • 4min

Prioritization and Successful Customer Success Teams

28:27 • 13min

👉 Check out the resources mentioned here: https://fellow.app/supermanagers/maranda-dziekonski-datasembly-assessing-for-fit-onboarding-for-impact-transform-new-hires-into-revenue-drivers

Are there any similarities at your company between how new customers and new employees are onboarded?

In episode #176, Maranda Dziekonski shares her innovative approaches to onboarding. She highlights how viewing new employees through the same lens as new customers can revolutionize how companies integrate new team members, ensuring they become impactful contributors from the outset.

Maranda is an experienced team builder with a passion for setting up the right teams, systems, processes, and overall infrastructure to take companies to the next level. Currently the SVP of Customer Success at Datasembly, she has over 20 years of experience building world-class operations. She also has extensive experience scaling teams in early and mid-stage startups. She has been honored as a Top 100 Customer Success Strategist, Top 25 Customer Success Influencer Judge, Top 25 Influencer, and sits on numerous boards.

Maranda sheds light on the nuances of assessing for cultural fit and provides invaluable insights on how to effectively align new hires with company goals, foster a culture of continuous learning, and transform the onboarding experience into a powerful tool for business success.

Throughout the episode, Maranda offers practical advice and strategies for leaders looking to optimize their team's performance and drive significant revenue growth.

Tune in to hear all about Maranda’s leadership journey and the lessons learned along the way!

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TIME-STAMPED SHOW NOTES:

[04:15] Early mistakes managing in tech

[10:20] Building customer success operations

[18:12] Best practices for getting everyone in your company trained on your product

[25:58] Making it easier for employees to prioritize work

[32:02] Customer success team owning revenue

[34:50] Leading productive one-on-ones

RESOURCES MENTIONED IN THIS EPISODE:

Connect with Maranda on LinkedIn

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