Maranda Dziekonski, SVP of Customer Success at Datasembly, shares innovative approaches to onboarding and aligning new hires with company goals. She discusses assessing for cultural fit, fostering continuous learning, and transforming onboarding into a tool for business success. Practical advice and strategies for optimizing team performance are offered throughout the episode.

Maranda Dziekonski, a seasoned expert in customer success with over 20 years of experience, discusses the evolving role of customer success as a revenue-generating function. She emphasizes the idea that 'the sale never ends', highlighting the importance of ongoing customer relationships. Maranda explores how budget constraints affect retention, and the need for seamless transitions between sales and customer success. She also critiques traditional metrics and the significance of aligning sales compensation with customer success goals.