Masters of Scale

Rapid Response: A crisis leadership session with General Stanley McChrystal

Apr 28, 2020
Retired General Stanley McChrystal, a leader in counterterrorism efforts who now advises executives, shares his insights on crisis leadership. He highlights the importance of honesty, clear communication, and teamwork during uncertain times. McChrystal encourages leaders to prepare for the post-pandemic landscape and emphasizes empathy in adapting to new realities. He also discusses the critical role of storytelling and the need for agility in preventing burnout, while promoting a supportive environment for employee well-being.
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INSIGHT

Leadership in Crisis

  • Leadership isn't about a sudden shift in style during crises.
  • It's about cultivating adaptability and resilience beforehand.
INSIGHT

Wartime Leadership

  • Wartime leadership involves unifying and focusing a broader team, including external partners.
  • Leaders like Washington, Lincoln, and Roosevelt exemplified this by maintaining unity despite setbacks.
ANECDOTE

Taking Command in Iraq

  • When McChrystal took command in Iraq, he admitted his uncertainty about the future.
  • He encouraged his team to experiment, saying the strategy was to "do what works."
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