Dealing with Conflict Avoiders and Seekers

Amy Gallo, a contributing editor at HBR and author of the "HBR Guide to Dealing with Conflict," specializes in workplace conflict resolution. She dives into understanding conflict styles—seekers versus avoiders—and how these influence workplace dynamics. Gallo highlights the importance of self-awareness in managing conflicts and shares strategies to enhance communication and empathy. She also tackles passive-aggressive behaviors, offering insights on fostering positive engagement to turn conflicts into productive conversations.