Masters of Scale

The Wrongness Playbook, part 2, w/Patreon's Jack Conte

Sep 6, 2022

In this engaging conversation, Jack Conte, co-founder of Patreon, shares his candid experiences of building a platform that empowers creators. He discusses the critical moment when he learned to balance trust in his instincts with the need for feedback. Jack reveals how embracing mistakes sparked innovation, helping him reconnect with Patreon’s mission and community. He also emphasizes the importance of humanity in business growth and how transparency in a two-sided marketplace can foster deeper creator-patron relationships.

34:03

Episode guests

Jack Conte

Highlights

AI Chapters

Episode notes

Lessons Learned from Making a Huge Mistake as an Entrepreneur

00:57

Patreon: Putting Creators First

01:43

Intro

5min

The Exhilarating Chaos of Launching a Creative Platform

4min

Prioritizing Humanity in Business Growth

13min

Rethinking Employer Branding and Building Authentic Work Cultures

3min

Navigating Marketplace Dynamics

13min

Leveraging Employer Branding for Competitive Edge

2min

When is it time to double down on your instincts, and when is it time to open yourself up to feedback? Sometimes it comes down to a hard call… that you might get totally wrong. In Part Two of our episode with Patreon’s Jack Conte, you’ll hear how he was able to raise capital by telling his authentic story after a series of pitches that went disastrously wrong! And you’ll hear how his worst mistake as a founder helped him reconnect with Patreon’s mission and community, and build Patreon into a $4B company. How can being wrong accelerate your business? It takes running at the solution with insatiable curiosity.

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