The Wrongness Playbook, part 2, w/Patreon's Jack Conte
Masters of Scale
Navigating Marketplace Dynamics
This chapter explores the vital principles of a two-sided marketplace with a focus on Patreon, highlighting the interdependence of creators and patrons. It recounts a significant misstep involving credit card fees and the subsequent efforts to rebuild trust with creators. The discussion emphasizes the importance of empowering creators through direct relationships and transparency, as well as learning from mistakes to foster growth and innovation.
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