Business Wars

KFC vs Chick-fil-A | The Colonel’s Last Stand | 5

Apr 7, 2021
In the 1970s, KFC faces turmoil as founder Harland Sanders clashes with new corporate owners over quality. Amid a recession, KFC reinvents itself, embracing original recipes and franchise relations. Meanwhile, Chick-fil-A's rapid expansion leads to disastrous marketing mistakes and threatens its survival. Popeyes, caught in a debt spiral, attempts a bold takeover but faces its own challenges. The fierce competition among these chicken empires highlights the importance of values and identity in the fast food arena.
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ANECDOTE

Colonel's Criticism

  • Colonel Sanders publicly criticized KFC's quality, describing their gravy as "wallpaper paste" and chicken as "sludge".
  • This public relations disaster damaged KFC's reputation and contributed to a 25% revenue decline.
ADVICE

Harmon's Principles

  • Treat employees fairly and motivate them to improve performance and loyalty.
  • Reinvest in core products and values to regain customer trust and boost sales.
ANECDOTE

Chick-fil-A's Pie Promotion

  • Chick-fil-A's coupon promotion for free pie backfired, costing them $2 million and overwhelming their staff.
  • The promotion aimed to counter McDonald's McChicken but highlighted Chick-fil-A's operational limitations.
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