Rosenfeld Review Podcast cover image

Rosenfeld Review Podcast

Boon Yew Chew on Systems Thinking as a Relational Tool

Apr 25, 2023
Boon Yew Chew, senior principal UX designer at Elsevier, discusses how systems thinking can be a relational tool and improve relationships within organizations. He explains the history and development of systems thinking and its holistic perspective. Systems thinking helps answer questions about individuals' roles within a system and how organizations fit into larger systems. The podcast also explores the application of systems thinking in design work and its impact on UX professionals.
39:07

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Systems thinking can be a powerful emotional intelligence tool, providing context and reducing frustration within organizations.
  • By applying systems thinking, UX professionals can prioritize problems, identify relationships, and make informed decisions within the enterprise context.

Deep dives

Applying Systems Thinking: Understanding Complex Systems

Systems thinking is a different frame of reference that helps us understand complex systems. It has its roots in the scientific domain, particularly in the field of cybernetics. Systems thinking involves understanding how things are interconnected and how feedback loops impact the system. While there are overlaps with the way designers think and work, systems thinking has its own unique history and communities of practice. It provides a holistic lens to analyze and make sense of complex problems, and its visual language, such as causal loop diagrams, can be used to communicate and gain insights. By applying systems thinking, UX professionals can prioritize problems, identify relationships between challenges, and make more informed decisions within the enterprise context.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode