Think Fast Talk Smart: Communication Techniques 35. Leading From The Hot Seat: How To Communicate Under Pressure
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Jun 25, 2021 Jeff Immelt, former CEO of General Electric and a lecturer at Stanford, shares his journey of leadership and self-reflection. He reveals insights on communicating under pressure during crises, such as 9-11 and the financial downturn. Immelt emphasizes that perfection isn’t the goal; it's about making progress. He discusses adapting communication styles to audiences and the power of simplicity and storytelling in effectively engaging teams. With practical tips, he encourages listeners to reflect and practice to build confidence in their communication skills.
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Crisis Communication
- Absorb fear and keep your cool during crises.
- Communicate frequently, even if you don't have all the answers.
Adapting Language
- Leaders must adapt their language to their audience.
- Use simple language for large groups, specific language for meetings, and individualized language for one-on-ones.
Jack Welch's Communication
- Jeff Immelt recalls Jack Welch's ability to adjust his communication style.
- Welch used different approaches for personnel reviews, union meetings, and company addresses.
