Think Fast Talk Smart: Communication Techniques

205. Say What Sucks: Catalyzing Organizational Change with AI

106 snips
May 27, 2025
Join Jeremy Utley, a Stanford design thinking professor, alongside Krista Stout, EVP of the Trailblazers, and David Long, VP of digital innovation, as they unpack innovative strategies for organizational change. The trio dives into how voicing employee complaints can lead to significant improvements. They share insights from 'Lunch and Launch' sessions that helped uncover pain points, emphasizing that understanding what employees dislike about their jobs can spark meaningful transformation and enhanced productivity through AI.
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ANECDOTE

AI Cuts Survey Work Drastically

  • The Trailblazers reduced 40 hours of manual survey response work to seconds with AI tools named "David Detractor" and "Kelly Kindness."
  • They improved customer response and increased revenue by surfacing positive and negative feedback efficiently.
ADVICE

Use AI To Brainstorm Uses

  • If unsure how to use AI, ask it to interview you about your job to suggest ways it can help.
  • This method sparks imagination and reveals unexpected AI use cases relevant to your work.
INSIGHT

Complaints Illuminate Innovation Path

  • Encouraging employees to share what they hate about their jobs reveals pain points that AI can address.
  • This catharsis process catalyzes innovation and potential transformation across the business.
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