Fintech Insider Podcast by 11:FS

964. Insights: The future of payments is closer than you think

May 22, 2025
Triona Smith, Director at Visa specializing in digital products, David McGuiness, Chief Product Officer at Frisbii, and David Messenger, CEO of PingPong, delve into the evolving payments landscape. They discuss the necessity of speed beyond 2020, the rise of invisible payments, and how AI and tokenization are revolutionizing security and consumer experience. The guests also highlight merchants' challenges in adopting new technologies and emphasize the bold strategies needed to future-proof payment experiences in the rapidly changing digital world.
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INSIGHT

E-commerce Payment Challenges

  • The e-commerce payment experience varies widely between seamless and complex with high fraud risks.
  • Improving online payment confidence and approval rates is vital for reducing transaction abandonment.
INSIGHT

AI Enables Personalized Checkout

  • AI and machine learning enable personalized checkout experiences that balance fraud prevention and user convenience.
  • Personalization optimizes the checkout process, reducing friction and increasing conversion.
ANECDOTE

Cart Abandonment Reasons

  • Nearly half of cart abandonments occur because there was no real purchase intent at checkout.
  • Unexpected shipping costs and taxes are a primary reason for abandoning cross-border e-commerce purchases.
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