Think Fast Talk Smart: Communication Techniques 36. Perfecting Teamwork: Building High-Performing Teams By Encouraging Learning
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Jul 15, 2021 
Sara Singer, a Stanford professor specializing in organizational behavior and medicine, joins Matt Abrahams to explore the essence of teamwork. They discuss the pivotal role of open communication in high-performing teams, emphasizing the need for psychological safety and leadership that fosters learning. Singer highlights cultural traits essential for collaboration and the dangers of poor communication. Their conversation reveals how storytelling can enhance understanding and motivation, making it clear that effective teamwork hinges on embracing diversity and encouraging experimentation.
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Building High-Performing Teams
- Create a team-oriented culture with clear roles, shared goals, and dedicated team time.
- Foster open communication and address problems across units for a systems-oriented approach.
The Importance of Learning Culture
- High-performing teams thrive in learning-oriented cultures.
- These cultures encourage psychological safety, embrace differences, and promote continuous learning practices.
Rotating Trainer Roles
- Junior workers were better at adopting new healthcare processes but lacked training authority.
- Rotating the trainer role fostered learning from junior workers, as senior workers anticipated their turn to teach.