Should the owner have a single point of contact?

The podcast episode discusses whether property owners should have a single point of contact or multiple points of contact in their property management. The host emphasizes the importance of having multiple team members handle outbound communication with the owner, such as leasing and maintenance updates. However, the podcast suggests that inbound communication from the owner should be directed to a single point of contact to ensure consistent and efficient response to their inquiries. This arrangement allows the property manager to gather necessary information, consult with the team, and schedule follow-up meetings with the owner to address their various needs.