In this episode, host Pete Neubig interviews Monica Gilroy, Managing Partner of The Gilroy Firm. They discuss the benefits of having a single point of contact for property owners in real estate litigation, the advantages of efficient call handling, legal challenges property managers face including squatters and mold issues, understanding indemnification in property management agreements, and a tenant's struggle with a dysfunctional washing machine. Monica also shares her experience as fair lending counsel and provides her email address for listeners to reach out to her.