The Game with Alex Hormozi Why Talking To Your Customers Is Losing You Money (and how to fix this MASSIVE attention-suck) 🗣➡️👥➡️❌ | Ep 83
12 snips
Oct 5, 2018 AI Snips
Chapters
Transcript
Episode notes
Talking Feels Productive But Costs Money
- Talking to customers to avoid hard tasks feels productive but is actually a time-sink.
- That habit costs you money because it prevents scalable, high-impact work.
Selective Check-Ins Create False Comfort
- Owners selectively message favorite customers, creating biased feedback loops.
- Those pleasant check-ins hide real problems and give a false sense of business health.
Push Service Issues To The Right People
- Enforce communication boundaries so customer-service issues go to staff, not the owner.
- Train staff to handle billing, tech, and retention so you avoid unnecessary owner involvement.