Craig Groeschel Leadership Podcast Q&A: Excellence Wins with Horst Schulze
Mar 20, 2019
Customer service expert and hotel executive Horst Schulze shares insights on the importance of excellence in the workplace, turning customer frustrations into loyalty opportunities, exceptional customer service, resolving mistakes, the influence of beliefs on drive for excellence, and the power of love, passion, and excellence in all aspects of life.
AI Snips
Chapters
Transcript
Episode notes
Early Career Aspiration
- At 11, Horst Schulze decided he wanted to work in hotels.
- His parents, wanting him to pursue a more prestigious career, were initially embarrassed by his ambition.
Work Ethic
- Never just go to your job to work.
- Go to work to be excellent, exceeding expectations in every task.
Loyalty over Transactions
- Customer service, or caring for the customer's needs, builds loyalty.
- Loyalty, not transactions, creates a successful, excellent organization.