Horst Schulz, founder of the Capella Hotel Group and co-founder of the Ritz Carlton, discusses his new book 'Excellence Wins' and shares his journey of getting into the hotel business despite initial resistance from his parents.
Sit in on a conversation with customer service expert and hotel executive Horst Schulze to learn first-hand why a commitment to customer service must be the foundation any company, team, or organization is based on.