Think Fast Talk Smart: Communication Techniques

21. Words Matter: How to Make Your Communication Inclusive

Oct 9, 2020

Join Sarah Soule, Mortridge Professor at Stanford GSB, as she discusses how language can uphold or dismantle stereotypes. She shares insights on implementing effective diversity and inclusion programs, emphasizing the power of 'small wins.' Listeners will learn how biases in communication can impact perceptions of leaders and discover strategies to create more inclusive environments. Sarah also highlights the transformative impact of recent social movements on education and the emotional weight of communication in fostering engagement.

21:37

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Episode guests

Sarah Soule

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Episode notes

Intro

2min

Implementing Effective Diversity, Equity, and Inclusion Programs

2min

Addressing Bias in Business Communication

9min

Awakening Voices: Protests and Communication in Education

7min

The Emotional Impact of Communication and Inclusive Practices

3min

What way can the language we use reinforce existing stereotypes and biases?

In this episode of Think Fast, Talk Smart, Sarah Soule, Senior Associate Dean and Professor of Organizational Behavior sits down with lecturer and host Matt Abrahams to discuss how even the details of our word choice can shape culture, for better or worse.

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