21. Words Matter: How to Make Your Communication Inclusive
Think Fast Talk Smart: Communication Techniques
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Addressing Bias in Business Communication
This chapter examines biases in business school case studies, highlighting the differential language used for female and male leaders. It offers practical strategies for leaders to communicate inclusively and address microaggressions in the workplace. By fostering a more equitable environment, the chapter provides tools for educators and leaders to confront unconscious biases and enhance diversity, equity, and inclusion.
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