How to Give Your Team the Feedback They Actually Need
Feb 5, 2025
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Marcus Buckingham, head of research at the ADP Research Institute and co-author of 'Nine Lies About Work,' explores the transformative power of feedback. He emphasizes shifting focus from correcting weaknesses to amplifying strengths for team success. Buckingham discusses the pitfalls of traditional performance reviews, advocating for frequent and meaningful feedback. He also highlights the importance of direct engagement between leaders and employees to foster an environment of growth and collaboration. The conversation provides actionable strategies for more effective performance management.
Focusing on enhancing employees' strengths rather than correcting weaknesses fosters greater engagement and drives performance growth.
Transforming feedback from critical evaluations to constructive conversations allows leaders to better understand and support their team's development.
Deep dives
The Focus on Strengths Over Weaknesses
Managers often spend excessive time trying to correct weaknesses in their team members, detracting from the potential for excellence. Instead of seeking to minimize mistakes, leaders should concentrate on enhancing strengths that can elevate performance. Research indicates that performance growth stems from amplifying what individuals are already doing well, rather than remediating their weaknesses. This shift from correction to development allows for greater engagement and can lead to more productive outcomes in the workplace.
Rethinking Feedback Mechanisms
Traditional feedback systems often do not contribute positively to employee development; instead, they can hinder progress by focusing on detrimental aspects of performance. Many feedback practices, including performance reviews and 360-degree assessments, lean heavily on subjective opinions that do not accurately reflect individual capabilities or growth. To enact meaningful change, leaders should prioritize understanding the daily realities of employees' experiences with these systems. By doing so, they can create an environment that fosters genuine improvement and engagement, recognizing that feedback should be framed as a catalyst for conversation rather than merely a critical evaluation.
Effective Communication Strategies
Leaders are encouraged to adopt practical communication techniques that promote stronger performance and engagement within their teams. Simple strategies such as discussing what employees love or loathe about their work can yield insights into their motivations and areas for growth. Additionally, using positive affirmations like 'good job' can initiate constructive discussions about performance, transitioning from mere praise to deeper explorations of success and improvement. This approach emphasizes ongoing dialogue and helps individuals harness their strengths, leading to better outcomes for both employees and the organization.
How does critical feedback affect your team’s success? Researchers Marcus Buckingham and Ashley Goodall argue that many managers invest too much energy in correcting weaknesses. Instead, they encourage leaders to focus on developing employees’ strengths.
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