The Scale of Online Return Fraud

Return fraud has emerged as a significant issue for online retailers, with some customers exploiting return policies on a large scale. Fraudsters are reporting items as not received, leading retailers to refund them without verification. This manipulation allows individuals to obtain refunds while retaining products, substantially impacting retailers financially. In some cases, this scheme sees customers ordering hundreds of items and receiving refunds amounting to tens of thousands of dollars, showcasing the extent of this fraudulent activity.