In this engaging discussion, Liz Young, a WSJ reporter, delves into the rampant issue of fraudulent online returns that are costing retailers billions. She reveals how scammers are cleverly exploiting return policies through apps and websites. The conversation highlights specific cases and the tough decisions retailers face between satisfying customers and curbing fraud. Young also uncovers shocking tactics, like using bogus receipts, and sheds light on the urgent need for enhanced measures to tackle this escalating crisis in e-commerce.
