Grow, Scale, Master Business excellence in a disruptive age.
9 snips
Feb 19, 2025 Kon Stathopoulos and Josh Phegan dive into the art of business excellence amid disruption. They explore Tom Peters' insights on service and customer interactions, stressing the importance of intentionality in communication. The duo highlights the significance of incremental improvements and the impact of personalized service in building loyalty. Josh shares his unique journey as a nightclub DJ, illustrating how passion fuels success. They emphasize attention to detail and transparency as key strategies for elevating customer experiences.
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Excellence in Every Interaction
- Tom Peters emphasizes excellence in every interaction, like emails and phone calls, as the foundation of business excellence.
- Excellence starts with clarity of purpose and attention to detail in small daily actions.
Muster Daily Awareness and Improvement
- Be acutely aware of what you do daily and the return on your investment of time and capital.
- Analyze your actions like prospecting calls carefully and improve the process for better results.
Falling Back in Love with Work
- Nick Kyrgios was advised by Matthew McConaughey to "fall back in love with tennis" and focus solely on playing the next point.
- This refocusing idea inspired reflection on reconnecting with passion in real estate work.
