The Significance of Detail in Customer Experience

This Grow, Scale, Master episode features Kon Stathopoulos and Josh Phegan discussing business excellence in a disruptive age. They examine Tom Peters' philosophy of excellence in every email and phone call, defining what you do for the customer and defining your service edge.

They discuss focus vs. awareness and where they see the future of services. Josh describes the highs and lows and the art of being a nightclub DJ and how that experience shaped him. They illustrate the view of helping yourself by cultivating a burning desire to be better.