Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Introduction
00:00 • 2min
How to Create a Customer Journey Map
02:14 • 2min
Loops and Arcs
04:34 • 2min
The Three Learning Loops
06:55 • 2min
The Value of an Arc
09:24 • 2min
How to Choose Your Own Adventure Games
11:50 • 2min
How to Mix Loops and Arcs to Enhance the Game Experience
13:31 • 2min
How to Predict and Shape the Behavior of the Population
15:48 • 4min
The Role of Design in Service Design
19:25 • 3min
How to Map the Seas Safely
22:54 • 3min
The Importance of Journey Maps
26:21 • 2min
The Order of Things
27:52 • 2min
Cross-Channel and Multi-Domain
30:06 • 2min
Exploring Blog Posts
31:46 • 2min
How to Surf the Internet With a Web Browser
33:33 • 3min