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Because You Need to Know®

ISO 30401:2018 – All things about Knowledge Standards with Nick Milton

Aug 22, 2023
Nick Milton, director and co-founder of Knoco Ltd with over 30 years' experience in Knowledge Management, discusses the development and purpose of the ISO standard for knowledge management. Focusing on leadership and governance, the ISO 30401:2018 standard establishes a solid foundation for knowledge management programs. The podcast also explores best advice for anyone interested in knowledge management and anticipates the release of a new book on the topic. Lastly, the podcast delves into the future of knowledge management, its potential evolution, and the impact of the 80/20 rule on knowledge management and its documentation.
21:48

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • The ISO KM standard focuses heavily on governance, with 70% of its content dedicated to governance, 15% to roles, and minimal emphasis on processes and technology.
  • The ISO KM standard reinforces the importance of management in KM, offering guidance and examples for each of the 54 requirements.

Deep dives

Development of the ISO Knowledge Management Standard

The podcast episode discusses the development of the ISO Knowledge Management (KM) standard, which was initiated in response to a request from Israel in 2014. The standard aimed to address the increasing understanding of the importance of KM, the ambiguity in understanding what KM actually is, and the common failures of KM projects due to incomplete approaches. It took approximately three years to write the standard, with experts from member countries contributing their time voluntarily. The standard focuses heavily on governance, with 70% of its content dedicated to governance, 15% to roles, and minimal emphasis on processes and technology.

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