Nick Milton, director and co-founder of Knoco Ltd with over 30 years' experience in Knowledge Management, discusses the development and purpose of the ISO standard for knowledge management. Focusing on leadership and governance, the ISO 30401:2018 standard establishes a solid foundation for knowledge management programs. The podcast also explores best advice for anyone interested in knowledge management and anticipates the release of a new book on the topic. Lastly, the podcast delves into the future of knowledge management, its potential evolution, and the impact of the 80/20 rule on knowledge management and its documentation.

Nick Milton, a Knowledge Management Consultant and Author from the UK, discusses his transition from geology to knowledge management and the power of sharing best practices. They emphasize the importance of human guidance in knowledge transfer and explore the impact of technology on communities of practice. The chapter also explores the demographics and pain points in knowledge management and the importance of accountability in tracking and automating knowledge handling.