The Home Service Expert Podcast Growth Without Burnout: Balancing Team Wellness with Business Success
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Sep 6, 2024 Aaron Gaynor, owner and CEO of Eco Plumbers, shares his journey of growing an eco-friendly plumbing business to 87 team members while navigating a recession. He emphasizes the importance of team wellness and personal development as keys to operational excellence. Aaron discusses balancing EBITDA with market share and how effective marketing and strategic hiring can propel growth. He also touches on the transformative power of surrounding oneself with inspiring people, showcasing how personal reinvention can lead to professional success.
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Prioritizing Fundamentals
- Focus on fundamental KPIs and processes that have proven effective.
- Prioritize these core elements before pursuing new ideas.
Fundamentals and Employee Well-being
- Companies thriving during economic downturns prioritize fundamental KPIs and their employees' well-being.
- Long-term success depends on retaining valuable employees and demonstrating stability to potential hires.
Delegation and Capacity
- Tommy Mello realized his marketing manager, Luke, felt overwhelmed and was inhibiting growth.
- They identified tasks Luke could delegate and started hiring to address bottlenecks and capacity issues.