Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Introduction
00:00 • 4min
How Airbnb Built a Trustable Customer Experience
03:39 • 3min
The Importance of Design Thinking at Airbnb
06:48 • 2min
The Origins of Airbnb
08:26 • 2min
The Air Bed and Breakfast
10:22 • 5min
The Power of Intuition
15:20 • 2min
The Importance of Teamwork
17:41 • 5min
The Importance of Design in Airbnb
22:31 • 4min
The Path to Innovation Is Easier Once You Understand Your Customers
26:29 • 6min
The Importance of Capturing Insights From Customers
32:18 • 4min
How Airbnb Made Its Way to the Moonshots Headquarters
36:23 • 4min
The Power of Self-Responsibility
40:31 • 5min
The Power of Persistence
45:39 • 4min
The Importance of Taking a Different Approach
49:17 • 3min
Airbnb: A Positive View of Humanity
51:53 • 4min
The Future of Airbnb
55:41 • 3min
The Eens: A Guide to Innovation
58:33 • 3min
The Moonshots Podcast
01:01:33 • 2min