Banking Transformed with Jim Marous Optimizing Consumer Journeys with Data, Technology and AI
Oct 5, 2023
They discuss how banks can leverage data, analytics, and technology to better serve customers and deliver personalized experiences. They highlight the changing expectations of consumers and the importance of adapting to the digital transformation. They also discuss simplifying the digital experience for opening accounts and applying for loans. They talk about Microsoft's role in enabling innovative business processes and the challenge of overlapping services provided by core platform providers. They emphasize the importance of setting clear goals and objectives for developing a successful strategy.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 3min
Expanding Services for a Connected Consumer Experience
03:16 • 12min
Simplifying the Digital Experience
15:01 • 20min
Optimizing Consumer Journeys with Data, Technology and AI
34:42 • 5min
The Challenge of Overlapping Services
39:15 • 5min
Defining Goals, Employee Alignment, and Partnership for Future Success
44:37 • 4min