Cory Doctorow discusses the decline of the internet, antitrust practices, and solutions for a better web. They explore privacy laws, interoperability, and the 'right-to-exit.' The episode also touches on industries immune to 'enshittification.'
The evolution of the internet into a degraded state is attributed to 'enshittification,' impacting user experience on various platforms.
Big digital platforms prioritize profit over user satisfaction through practices like preferential ad placements and business-centric decisions.
Deep dives
Identifying the Decline of Internet Platforms
Internet platforms like Twitter have transitioned from essential to dispensable for many users, highlighting the trend of platform decline. The phenomenon, known as 'bleepification,' signifies the deteriorating user experience on these platforms. Companies like Amazon and Google face scrutiny for issues such as fake reviews and misleading shipping times, indicating a systemic decrease in platform quality.
The Transition Towards Ineffective Platforms
Platform degradation is attributed to a three-step process called 'bleepification,' where companies initially provide good services, then prioritize business needs over user satisfaction. Platforms like Facebook exhibit behavior that benefits business partners over users, leading to increased fees, ad prioritization, and ad fraud, ultimately enriching the platform at the expense of users.
Squeezing Consumers and Businesses for Profit
Big digital platforms exert control by squeezing consumers and businesses to generate profit, a tactic reflected in practices like preferential ad placements for a fee. Companies like Amazon and Google offer preferential treatment to sellers and advertisers, influencing search results and ad visibility for monetary gain, irrespective of user experience.
Addressing Monopolistic Practices
The discussion delves into the impact of monopolies and the monopolistic power held by platforms like Facebook and Spotify, exploiting dominance for financial gain. The need for antitrust enforcement and regulation is emphasized to prevent monopolies from abusing power and manipulating markets, advocating for accountability and fair competition to uphold user rights.
Why does every social media platform seem to get worse over time? This week’s On the Media explores an expansive theory on how we lost a better version of the internet, and the systems that insulate Big Digital from competition. Plus, some solutions for fixing the world wide web.
[01:00] Host Brooke Gladstone interviews Cory Doctorow, journalist, activist, and the author of Red Team Blues, on his theory surrounding the slow, steady descent of the internet.
[15:59] Brooke asks Cory if the troubles that plague some corners of the internet are specific to Big Digital, rather than the economy at large—and how our legal systems enabled it all. Doctorow explains how the antitrust practices of the early 1900s went awry, and what exactly he means by “twiddling.”
[31:29] Cory and Brooke discuss possible solutions to save the world wide web. Among them: better enforcement of privacy laws, interoperability, and the ever elusive "right-to-exit." Plus, hear about the one industry that so far has been mostly immune to the forces of "enshittification."
On the Media is supported by listeners like you. Support OTM by donating today (https://pledge.wnyc.org/support/otm). Follow our show on Instagram, Twitter and Facebook @onthemedia, and share your thoughts with us by emailing onthemedia@wnyc.org.
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