Secrets of Successful Advisors℠ with Ken Haman

The Surprising Problem with Surprises

May 3, 2023
In this podcast, the hosts discuss the challenge of having difficult conversations with clients during volatile markets. They explore loss aversion as a primal human reaction and its impact on decision-making. The neurological division between thinking and feeling in client meetings is examined, emphasizing the influence of emotions. Advisors are encouraged to anticipate client losses and avoid surprises, and they are provided with a four-step process for guiding clients through difficult conversations.
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