Troubleshooting Agile Alistair Cockburn: Heart of the Heart of Agile?
Nov 18, 2020
Dive into the Heart of Agile with insights on collaboration and reflection. Discover how attentive listening and emotional awareness can significantly elevate agile teams. The importance of active listening is explored, revealing its transformative power in leadership and team dynamics. Personal stories illustrate common cognitive biases that hinder effective communication. Plus, the discussion hints at exciting future topics, including the art of conversation and creative engagement strategies.
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Listening and Emotions Are Core
- Increasing the quality of listening and reflecting on emotions are core to effective Agile team dynamics.
- These principles apply broadly beyond software to all human teams seeking agility.
Listening Hour Experience
- Jeffrey attended a listening hour where one person talks uninterrupted for four minutes and the listener reflects back what they heard.
- This practice revealed how deeply attentive listening requires effort to understand underlying emotions and needs.
Coaching Leaders to Reflect Emotions
- Douglas coached leaders who had poor collaboration and decision-making; simply reflecting back what others said unlocked understanding.
- Hearing back exactly what was expressed helped the group surface and address unspoken emotions affecting collaboration.
