How To Build An Employee-Focused Consulting Culture That Boosts Retention and Business with John Quirk

Jan 5, 2026

John Quirk, an accomplished consulting leader who helped scale a tech firm to impressive heights, shares insights into building an employee-centric culture. He emphasizes the importance of shifting from a founder-led model to durable leadership to enhance retention. John discusses innovative employee surveys that foster workplace satisfaction and the crucial role of thorough hiring practices. He also highlights the value of training and a balanced approach to project delivery, all while predicting that soft skills will be vital in an AI-driven future.

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INSIGHT

Employee Focus Drives Tenure And Culture

Making the company employee-focused reduced turnover and became a competitive advantage.
PSC reached nine-and-a-half years average tenure and made Best Places to Work repeatedly.

ADVICE

Use Surveys And Small Wins To Build Trust

Run anonymous surveys and act on the results to discover small but impactful fixes.
Share findings transparently and form employee committees to increase engagement.

ADVICE

Include Employees In Decisions Early

Involve employees in decision-making early and explain why choices were made.
Start this practice as soon as you hire to create long-term retention value.

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Most consulting firms don't fail because of bad strategy. They stall because the founder becomes the bottleneck. Well, that's why I wanted you to hear from John Quirk, who spent decades inside a consulting firm that grew to eight figures, built extraordinary tenure on the team, and ultimately exited. John lived through the messy middle, hiring mistakes, delivery strain, and leadership gaps, and he helped redesign the business from the inside so that it could grow without breaking.

In this episode, you're going to learn how John shifted from founder-led execution to durable leadership systems, the exact mindset change that allowed the firm to scale past early growth ceilings, and how to build a consulting company people don't want to leave. That's both your employees and your clients. If you want to build a firm that creates leverage, longevity, and real optionality, not just more revenue, you're going to get a lot out of this conversation. Enjoy.

Welcome to the Consulting Success podcast. I'm your host Michael Zipursky, and in this podcast, we're going to dive deep into the world of elite consultants where you're going to learn the strategies, tactics and mindset to grow a highly profitable and successful consulting business.

Before we dive into today's episode. Are you ready to grow and take your consulting business to the next level? Many of the clients that we work with started as podcast listeners just like you, and a consistent theme they have shared with us is that they wished they had reached out sooner about our Clarity Coaching Program rather than waiting for that perfect time. If you're interested in learning more about how we help consultants just like you, we're offering a free, no pressure growth session call. On this call, we're going to dive deep into your goals, challenges and situation and outline a plan that is tailor made just for you. We will also help you identify where you may be making costly and time consuming mistakes to ensure you're benefiting from the proven methods and strategies to grow your consulting business.

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