Hospitality Daily Podcast Deep Dive: AI in Hospitality Now (Destination AI 2025 Recap with Drew Potter & Josiah Mackenzie)
Oct 11, 2025
Drew Potter, a hospitality operator-turned-tech expert at Actable, shares insights on AI in the hospitality industry. He discusses practical AI use cases developed at the Destination AI Summit, including AI-driven guest feedback analysis and the growing expectations of consumers. Drew highlights the importance of machine-readable hotel data, the need for efficiency in operations, and the balance between trust and automation in guest interactions. He also emphasizes preparing for a more personalized guest experience through innovative data management.
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From Theory To Practical Deployments
- Drew describes Destination AI as a packed, practical summit with cross-industry panels and hands-on conversations.
- He left with many notes, action items, and excitement for next year's event.
Start By Analyzing Guest Feedback
- Download recent guest comments and run them through an LLM to spot trends and opportunity areas.
- Use those trends to prioritize fixes that directly improve guest experience and operations.
AI Is Becoming The New Travel Front Door
- Consumers increasingly start travel planning with AI assistants instead of traditional search.
- Hotels must make their data machine-readable to avoid being skipped by AI-driven discovery.