Drew Potter

Drew Potter, a hospitality operator-turned-tech expert at Actable, shares insights on AI in the hospitality industry. He discusses practical AI use cases developed at the Destination AI Summit, including AI-driven guest feedback analysis and the growing expectations of consumers. Drew highlights the importance of machine-readable hotel data, the need for efficiency in operations, and the balance between trust and automation in guest interactions. He also emphasizes preparing for a more personalized guest experience through innovative data management.