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EI at Work
Too much heat in the kitchen
Nov 20, 2024
Una Crilly, a seasoned leadership consultant specializing in retail and hospitality, helps chefs revitalize their careers through emotional intelligence. She shares inspiring stories, like a chef who lost weight and found joy after overcoming serious health issues. The discussion highlights the vital role EI plays in high-pressure kitchens, especially post-COVID. With tools like Genos Grow, Una emphasizes continuous personal growth and team cohesion. She also addresses the need for vulnerability and community in fostering positive workplace dynamics.
32:43
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Quick takeaways
- Emotional intelligence training in kitchens fosters a supportive culture, enhancing team dynamics and reducing burnout among chefs.
- Post-pandemic, focused emotional support systems are vital for attracting and retaining skilled talent in the hospitality industry.
Deep dives
The Importance of Emotional Intelligence in Hospitality
Emotional intelligence plays a crucial role in the hospitality industry, particularly in high-pressure environments like kitchens. The podcast discusses how famous chefs often exemplify intense emotional demands, which can lead to stress and burnout among kitchen staff. However, creating a supportive kitchen culture by prioritizing emotional intelligence can significantly enhance team dynamics and employee retention. This shift can transform the work environment into one where chefs feel supported, leading to improved job satisfaction and overall performance.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode