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Design Systems Podcast
110. The Evolution of ServiceNow's Design System with Meredith Van Lier
May 28, 2024
Meredith Van Lier, Director of Product Management at ServiceNow with over 15 years in enterprise and consumer spaces, discusses the transformation of ServiceNow's design system. She emphasizes a shift towards a flexible, user-centric approach, promoting collaboration and accessibility. Key topics include integrating design systems in low-code environments, enhancing user experience through customization, and fostering shared ownership in design principles. Meredith also highlights the importance of quality over quantity in product development, ensuring a seamless experience for users.
32:43
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Quick takeaways
- ServiceNow's design system has evolved from a rigid framework to a more flexible, user-centric approach that encourages customization and collaboration.
- The integration of the design system within ServiceNow's low-code builder enhances user experience by ensuring seamless incorporation of design elements into applications.
Deep dives
The Purpose and Evolution of Design Systems at ServiceNow
The design system at ServiceNow was initially developed to ensure consistency within their product workspace, which is part of their internal software. After four years of use, the design system is being evolved to enhance its flexibility for customers, aiming to be more open and customizable. This shift is significant as it allows customers to build upon the design system rather than just use a rigid set of components. The goal is to offer a foundational structure that supports both internal teams and external customers in creating tailored applications.
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