Meredith Van Lier, Director of Product Management at ServiceNow with over 15 years in enterprise and consumer spaces, discusses the transformation of ServiceNow's design system. She emphasizes a shift towards a flexible, user-centric approach, promoting collaboration and accessibility. Key topics include integrating design systems in low-code environments, enhancing user experience through customization, and fostering shared ownership in design principles. Meredith also highlights the importance of quality over quantity in product development, ensuring a seamless experience for users.