The Daily Standup Confident customer conversations | Karin Dgana
5 snips
Jun 11, 2025 Karin Dgana, Principal Customer Success Manager at Braze and founder of Intelligent Success, dives into the evolving landscape of customer success. She shares valuable insights on thriving in customer success without the need for leadership roles, emphasizing personal motivation and intentional choices. Karin also discusses the importance of adapting to change, fostering a positive team culture, and mastering the art of saying no to misaligned opportunities, ultimately guiding listeners to build confidence and make impactful contributions in their careers.
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CS Career Without Management
- Building a career path in customer success doesn't have to require moving into management.
- Motivation comes from creating a role that fits what energizes you, not just climbing titles.
JP's Career Pivot
- JP pivoted from management in another industry back to individual contributor in customer success for greater happiness.
- This reflects the importance of aligning your role with what motivates you personally.
Adapting & Finding Motivation
- Rapid changes in work environments—from office to remote and hybrid—shape customer success roles.
- Staying motivated requires clarity on how you make an impact and what you truly enjoy doing.