Karin Dgana

Karin Dgana, Principal Customer Success Manager at Braze and founder of Intelligent Success, dives into the evolving landscape of customer success. She shares valuable insights on thriving in customer success without the need for leadership roles, emphasizing personal motivation and intentional choices. Karin also discusses the importance of adapting to change, fostering a positive team culture, and mastering the art of saying no to misaligned opportunities, ultimately guiding listeners to build confidence and make impactful contributions in their careers.