Think Fast Talk Smart: Communication Techniques 89. Listen, Listen, Listen: How to Build Deep Connections
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May 9, 2023 
Rachel Greenwald, an executive fellow at Harvard Business School and a professional matchmaker, shares her expertise in communication and relationship building. She emphasizes how making others feel valued is more crucial than just the words we use. Greenwald discusses mastering small talk and identifies common conversation pitfalls that sabotage authentic connections. The importance of feedback and active listening in fostering deeper relationships is highlighted, encouraging listeners to enhance their engagement and overcome communication blind spots.
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Intriguing Small Talk
- Avoid being a "data collector" during small talk, asking predictable questions.
- Strive to be intriguing; create an enjoyable and memorable exchange.
Starting and Ending Small Talk
- Start small talk with observations about your shared environment.
- End conversations using the "white flag" technique, signaling the end while offering a final pleasant interaction.
Effective Communication in Relationships
- Focus on how you make someone feel, not just the words you use.
- Lean into their stories and make them feel appreciated and understood.
