Think Fast Talk Smart: Communication Techniques
89. Listen, Listen, Listen: How to Build Deep Connections
May 9, 2023
Rachel Greenwald, an executive fellow at Harvard Business School and a professional matchmaker, shares her expertise in communication and relationship building. She emphasizes how making others feel valued is more crucial than just the words we use. Greenwald discusses mastering small talk and identifies common conversation pitfalls that sabotage authentic connections. The importance of feedback and active listening in fostering deeper relationships is highlighted, encouraging listeners to enhance their engagement and overcome communication blind spots.
25:43
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Quick takeaways
- Focus on creating a positive emotional impact through communication, rather than just the words spoken.
- Engage in small talk by asking better questions, making observations, and ending conversations positively for lasting connections.
Deep dives
Creating Intrigue in Small Talk
Small talk can be engaging if we move away from predictable questions like 'What do you do?' Instead of being a data collector, aim to be intriguing by asking better questions and giving unexpected answers. By creating intrigue, conversations become more enjoyable and memorable, fostering better communication in various settings.
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