Ship It! Cloud, SRE, Platform Engineering

Optimising sociotechnical systems

Jun 2, 2022

Ben Ford, founder & CEO of Mission Control, discusses optimizing sociotechnical systems. Starting with people, process & technology, the episode delves into rules and principles that govern human interaction. It also explores topics like renewable energy, infrastructure changes, prioritizing ideas & people over technology, creating connection in remote teams, and the parallels between riding motorbikes and building systems.

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Introduction

00:00 • 3min

Exploring the Uda Loop for Operational Excellence

03:02 • 14min

Relevance of Renewable Energy and Importance of Observability

17:31 • 3min

Infrastructure Changes and Optimizing for Learning

20:46 • 16min

Focusing on Ideas and People Before Technology

36:32 • 6min

Creating Connection and Alignment in Remote Teams

42:53 • 23min

Exploring the Connection Between Riding Motorbikes and Building Systems

01:05:42 • 3min

Today we are talking how to optimise sociotechnical systems with Ben Ford, founder & CEO of Mission Control. The correct order is: people, process & technology. The tools are important, and we talk about specific ones in the second half of this episode, but there are rules and principles that govern how people interact, and we need to start there.

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Featuring:

Ben Ford – Website, GitHub, LinkedIn, X
Gerhard Lazu – Website, GitHub, LinkedIn, X

Show Notes:

🎧 Ship It! #4 OODA for operational excellence
🎬 The Paradox of Control - NATO C2COE C2 Webinar 2021 - Ben Ford
Mission ctrl - Organisation engineering as a service
Strapi - Next.js Corporate Starter
Appsmith - Open source framework to build internal tools
Metabase - Business Intelligence
Cube.dev - Open Source Headless Business Intelligence
Causal.app - Business Planning Platform
The Orbit Model
Orbit - Community Growth Platform
n8n.io - Workflow Automation Platform
Hasura - Instant GraphQL on all your data
Railway.app - Bring your code, we’ll handle the rest.
Notion - One workspace. Every team.

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