The chapter discusses the importance of prioritizing ideas and people over technology when building healthy organizations. It introduces the book 'Corporate Rebels' and challenges the traditional command and control hierarchy. It also highlights the role of technology in democratizing data access and mentions two sponsors, Retool and Chronosphere, and their respective products.
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Today we are talking how to optimise sociotechnical systems with Ben Ford, founder & CEO of Mission Control. The correct order is: people, process & technology. The tools are important, and we talk about specific ones in the second half of this episode, but there are rules and principles that govern how people interact, and we need to start there.
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