How to Be Awesome at Your Job 1097: Turning Conflict into Connection with Charles Duhigg
21 snips
Sep 29, 2025 
In this engaging discussion, Charles Duhigg, Pulitzer Prize–winning journalist and author of Supercommunicators, shares transformative communication techniques. He unveils the three-step looping method to truly understand others, highlighting the importance of asking, paraphrasing, and confirming. Charles emphasizes the power of meta conversations to clarify intentions and how matching conversation types can foster better alignment. He also explains the neuroscience behind connection and encourages listeners to ask deep questions for meaningful dialogue.
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Guns Group Found Connection Not Conversion
- A gun-violence dialogue used looping and meta rules to make participants feel heard.
- People didn't change minds but felt connected and glad they talked.
Use Three-Step Looping
- Use the three-step looping method: ask, paraphrase, and ask if you got it right.
- This proves you listened and triggers reciprocity so the other person listens back.
Open With Meta-Communication
- Start conversations with meta-communication: state your intent and ask if that's okay.
- Use this quiet negotiation to orient goals and improve alignment.
