On with Kara Swisher
Marc Benioff on Elon, AI Agents, and the “DOGE”
Dec 9, 2024
Marc Benioff, CEO of Salesforce, dives into the potential transformations AI agents like Agentforce could bring to the economy and workforce. He critiques massive AI investments, arguing they lead to a 'race to the bottom.' The conversation shifts to Elon Musk, discussing the challenges of maintaining corporate values amidst political pressures. Benioff also pays tribute to the late Susan Wojcicki, reflecting on her impact and their shared experiences. Get ready for some candid insights on tech, responsibility, and the evolving landscape of leadership.
01:02:25
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Quick takeaways
- Marc Benioff discusses how AI agents, like Salesforce's Agentforce, can transform businesses by improving efficiency and reducing the workforce strain.
- Criticism of competitors, particularly Microsoft's AI Copilot, emphasizes the need for valuable AI tools rather than merely re-packaged solutions.
Deep dives
The Advent of the Agentic Era
Mark Benioff introduces the concept of the 'agentic era,' emphasizing its potential impact on businesses. This era is defined by Salesforce's newly launched AI platform, Agent Force, which operates as an autonomous digital worker integrated with existing customer relationship management systems. It allows companies to streamline their customer support processes by incorporating AI agents that can efficiently handle inquiries, leading to significant operational transformation. Benioff highlights that these digital agents can improve accuracy and reduce the need for additional human resources by effectively balancing labor within organizations.
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