AI Snips
Chapters
Transcript
Episode notes
Comfort in Routine Blocks Change
- Organizations often get stuck performing the same routines despite no improvement because people get comfortable with the status quo.
- Change is uncomfortable but necessary to achieve better results and avoid "skilled incompetence."
Client Example of Radical Change
- Geoffrey shares a client example struggling to deliver and hesitant about radical change.
- He encouraged them to experiment with new approaches despite uncertain outcomes to stimulate learning and improvement.
Double-Loop Learning Importance
- Chris Argyris's concept of double-loop learning explains that real improvement requires challenging underlying assumptions, not just improving routine execution.
- Most workplaces focus on completion, not on continuous improvement, which makes change uncomfortable.