Turning the Same Cranks
Troubleshooting Agile
00:00
How Many Mills Can We Respond To?
i was coaching someone this morning who was describing her relatively junior team that she'd just inherited. The their job is ther they're actually not in development at all. Theyre essentially a form of customer service. Their amission was, how many emales can we respond to? Andit had no connection to selling more of the product or improving the satisfaction score of customers.
Transcript
Play full episode
