Gabfocus Self Storage Podcast Making Tech Work For You with James Hatfield & Michael Brevdeh
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Jul 3, 2025 James Hatfield from LiveSwitch and Michael Brevdeh from Cubby bring their tech expertise to the self-storage industry. They delve into essential tools every facility should have and reveal often overlooked features that can boost operations. Listeners gain insights into automating workflows while understanding which tasks should remain personal. The duo also discusses the signs that indicate a tech upgrade is due and explores emerging trends like AI and smart tools, ensuring operators are well-equipped for the future of storage management.
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Essential Self-Storage Tech
- Every self-storage facility needs modern management software and a professional website.
- Integrated phone answering systems and gate access hardware improve operational efficiency and customer access.
Rural Customers Want Ease
- Consumers in rural areas are just as eager for online self-storage services as urban customers.
- Ease and convenience drive adoption of online rentals regardless of geography.
Automate Communications Smartly
- Use tech to automate communications like payment reminders and Google review requests.
- Notify staff promptly about key operational needs to increase efficiency and customer satisfaction.