James Hatfield

James Hatfield from LiveSwitch and Michael Brevdeh from Cubby bring their tech expertise to the self-storage industry. They delve into essential tools every facility should have and reveal often overlooked features that can boost operations. Listeners gain insights into automating workflows while understanding which tasks should remain personal. The duo also discusses the signs that indicate a tech upgrade is due and explores emerging trends like AI and smart tools, ensuring operators are well-equipped for the future of storage management.

James Hatfield, Chief Revenue Officer at LiveSwitch, dives deep into improving customer interactions through virtual quoting. He highlights the crucial need for speed in the sales process, suggesting that modern buyers expect instant communication. Hatfield shares insights on balancing technology with a human touch, warning about the pitfalls of over-automation. He reveals how live video can enhance operations and improve quoting experiences, emphasizing that not all jobs fit virtual estimates—small visual tasks are ideal. A must-listen for contractors looking to elevate their sales game!

James Hatfield, a serial entrepreneur with a diverse background in power washing, painting, and technology, shares his insights on enhancing customer service through innovative tools. He discusses how LiveSwitch outperforms traditional apps like WhatsApp for remote assistance, revolutionizing contractor-client interactions. Hatfield emphasizes the importance of leveraging video technology for improved customer engagement and operational efficiency. He also touches on supporting former inmates in entrepreneurship, highlighting resilience and community building.